Refund Policy

We hope you're delighted with your order. We understand that sometimes you would like a refund. As long as an item fits the requirements in this policy, we accept the return and give a refund in US dollars.

 

1. How to Return

Depending on the order status, the return process varies. Please follow the instructions below to return the order.
                     Order Placed                   Order Delivered
  • Please send an email to  support@carvechic.com
  • At this point, we will try to cancel your order and give you a refund.
  • Please don't open a chargeback, otherwise, the bank will charge you a handling fee. This will also prolong the refund process.
    • Please send an email to  support@carvechic.com. We will help you with your return process as soon as possible. 
    • The product must fit the Conditions of Return below. You will need to pay a service fee and the shipping cost.

      2. Conditions of Return

      If the order is already delivered, a return must be made within 30 days from the date of delivery. You will need to provide the original receipt and pay a service fee for the refund.
               Package Status       Product Category          Service fee*
      Unopened Machine 10%
      Unopened Accessory 15%
      Opened, Unused Machine 15%
      Opened, Unused Accessory 20%
      Opened, Used Machine 30%
      Opened, Used Accessory 20%
      • All products, packages, and materials must be intact.
      • If it's a machine, it must have lasered less than 50 times.
      • Materials and filters purchased separately can't be returned.
      *Note: The percentage of the service fee will be calculated on the total price of the order, including tax and shipping costs. Exchanging a product after delivery is not allowed.


      3. How Long Does it Take

      • In order to process your return in a timely manner, please include the packing slip, the order number, and the customer's name in the package.
      • If you return the order on your own, please contact customer support and provide the tracking number so we can track the shipping progress.
      • After we receive the returned product, it usually takes 3-5 business days for us to process the refund.
      • We will examine the condition of the product and, once approved, send you a confirmation email. The bank will then handle the rest of the refund process.
      • If you don't receive the refund for a long time after the confirmation email, please check with your bank.


      4. Disclaimers

      • Only approved returns requests are accepted.
      • CarveChic, at its sole discretion, reserves the right to refuse returns of any merchandise that does not meet the return requirements as outlined in the refund and return policy.
      • CarveChic will only accept returns to the address provided to you in your return confirmation email.
      • CarveChic will not accept any drop-off returns. All returns must be mailed.

       

      5. Got Questions?

      Write us an email anytime via support@carvechic.com