CarveChic Warranty

AFTER-SALES SERVICE POLICIES

This warranty does not affect your legal rights in accordance with the laws and provisions of your country or region. The terms specified in this warranty should be executed to the extent permitted by the laws of your country or region. When the warranty period of this policy is not sufficient to cover the scope of the law in your country or region, your local policy regulations shall prevail.

I. Limited Warranty

How to obtain limited warranty service if the product does not work properly during the warranty period? Email us at Support@carvechic.com for after-sales service. Your email should contain a valid purchase order number or any other proof of purchase.

After-Sales Processing

CarveChic will try to analyze and solve your problem through remote assistance like email and online video chat. If the problem cannot be solved through remote communication, you may need to send the product to CarveChic's local repair center, or contact a local technician for doorstep repair service. If the problem occurs within the warranty period, CarveChic will repair or replace the product and provide after-sales service for free.

  • alis, water intrusion, etc.; infestation of insects and rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);
  • failure or damage is caused by any installation, repair, alteration, addition, or disassembly by agencies or personnel who are not authorized by CarveChic;
  • modification, alteration or removal of the original identification information of the product or components;
  • damage is caused by uncontrollable external events (fire, flood, strong wind, or thunderstorm);
  • the replacement product functions well after some tests upon the receipt of the replacement product sent from CarveChic.

the product received fails to be sent back to CarveChic within seven (7) calendar days after CarveChic confirms the replacement request.

IV. Special Notes

  • Product packaging, complimentary items, consumables, and accessories are not covered by the warranty, but if problems occur when the product is under use for the first time after it's purchased, the product can be replaced without charge. CarveChic will charge some fees to cover the costs if there's a need to add packaging, accessories, or need for refurbishment. 
  • About warranty issues related to a product which is purchased in China but already brought abroad: Our company will bear the cost covering the shipment of sending back the product to the customer after it's well repaired, but the customer needs to bear the cost related to the shipment of sending the product for repair and the international shipping cost when the repaired product is sent back to the customer.
  • CarveChic will not be responsible for any other promises made by agents that are not guaranteed by CarveChic.
  • For products that will be discontinued or have been discontinued, relevant departments of our company will issue an announcement and send a contact letter to the agents to inform the final maintenance date of the product after which the warranty service will be terminated.
  • For products sold with separate agreements on after-sales service terms, the contract confirmed by CarveChic shall prevail.
  • If you submit a valid claim under this Limited Warranty, CarveChic at its sole discretion will (1) provide you with detailed instructions and new or refurbished parts to repair the product; or (2) authorize your return of the product for (i) repair with new or refurbished parts, (ii) replacement with a new or refurbished product that is equivalent to the product to be replaced, or (iii) a refund of the purchase price.

V. Scope of responsibility

  • During the provision of after-sales service, CarveChic will cover the loss of product only when it assumes the responsibility for transit and repair.
  • UNLESS OTHERWISE REQUIRED BY LAW, IN NO EVENT SHALL CARVECHIC BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE CARVECHIC’S PRODUCTS, HOWEVER, CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF CARVECHIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

VI. Relationship of Consumer Law to this Policy

This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or from country to country or province to province). Except as permitted by law, CarveChic does not exclude, limit, or suspend other rights you may have, including those that may arise from noncompliance with a sales contract. To fully understand your rights, you should consult the laws of your country, province, or state.

Policy Restrictions Subject to Consumer Law.

To the extent permitted by law, this warranty and the remedies created are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express or implied, to the extent permitted by law. CarveChic disclaims all statutory and implied warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose, and warranties against hidden or delayed defects. to date, such warranties cannot be disclaimed, and CarveChic limits the duration and remedies of such warranties to the duration of this express warranty and, at CarveChic's option, to the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on the duration of implied warranties (or conditions), so the above limitations may not apply to you.

NOTE: This after-sales policy may vary according to local laws and regulations, and CarveChic reserves the right to interpret and modify this warranty policy at any time at its sole discretion.