1. Device Connection Issues:

The device cannot connect to the computer or network. How to deal with?                                                        

1. Check USB Connection: Ensure the USB cable is correctly connected to  both the machine and the computer, and select the correct USB port in the software for testing.

2. Network Connection: Ensure the computer and laser machine’s IP addresses are on the same network segment and set the correct IP address in the software port for testing. 

 

2. Cutting Quality Issues:

The edges of the cut material are not smooth or are burnt. How to deal with?

1.Check Parameter Settings: Ensure the laser power, cutting speed, and focus distance settings are correct. Refer to the user manual for material test data to make adjustments.

2. Clean the Lens: Regularly clean the lens to avoid dirt affecting the cutting quality.

3. Check Light Path Deviation: Check for light path deviation and calibrate the mirrors to ensure each reflection point is centered.

3. Software Operation Issues:

The software does not run properly or displays error messages. How to deal with?

1.Reinstall Software: If the software does not run correctly or displays error messages, try reinstalling the software and ensure all drivers and plugins are properly installed during the installation process.

2. Check Software Version: Ensure the software version is compatible with the machine model. Upgrade to the latest version if necessary.

 

4. Machine Maintenance Issues:

How to perform daily maintenance and care for the machine?

1.Regular Cleaning: Regularly clean the inside and outside of the machine to ensure normal operation.   

                                                                           

2. Check Cooling System: Ensure the cooling system is functioning properly, the water tank is adequately filled, and regularly replace the coolant.     

                 

3. Check Lenses: Regularly inspect and replace lenses to avoid damage affecting cutting quality.                 

                                                               

4. Check Rails: Regularly clean the rails and apply lubricant to prevent wear affecting processing quality.

 
 

5. Safety Operation Issues:

How to ensure safety during use?

1. Wear Protective Gear:** When operating the laser cutter, wear appropriate protective glasses and gloves to avoid laser injuries.

2. Avoid Direct Laser Exposure: Do not look directly at the laser beam or allow it to directly hit your skin or eyes.

3.Follow Operating Procedures: Always follow the operating procedures and safety instructions in the user manual when using the machine.